smjl Privacy Policy – Your Data, Handled with Care
At smjl, your personal information is treated with the same seriousness as your account security. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and what rights you have as a player in the Philippines. Reading this page takes just a few minutes and gives you full clarity on how smjl handles your information.
Full Privacy Policy
1. Information We Collect
When you register and use smjl, we collect personal information that is necessary to operate your account and provide our services to you. This includes your full name, date of birth, email address, contact number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals securely. During your use of the platform, we automatically collect technical data including your device type, browser, IP address, and session activity to help us maintain platform security and performance. All information collected islimited to what is genuinely needed to deliver a safe, fair, and enjoyable gaming experience on the smjl platform.
2. How We Use Your Information
smjl uses your personal data primarily to create and manage your player account, verify your identity in line with Philippine regulatory requirements, and process your financial transactions accurately and on time. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — we do not send unsolicited marketing messages without your consent. Technical data collected during your sessions helps our team identify and resolve platform issues quickly, ensuring a smooth experience whether you are playing on mobile or desktop. Your information may also be used to detect and prevent fraudulent activity, protect the integrity of our games, and comply with applicable Philippine laws and regulations. We do not use your personal data for any purpose beyond what is described in this Privacy Policy, and we review our data practices regularly to ensure they remain appropriate and proportionate.
3. Sharing of Personal Data
smjl does not sell, rent, or trade your personal information to any third party for commercial purposes — this is a firm commitment we make to every player on our platform. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary for those specific functions. All third-party partners who handle your data on our behalf are required to maintain strict confidentiality and to process your information only in accordance with our instructions and applicable Philippine data protection law. In certain circumstances, smjl may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines when legally obligated to do so. Outside of these defined situations, your data remains within the smjl platform environment and is not shared with any outside party.
4. Data Security
Protecting your personal information is a top priority at smjl, and we implement a range of technical and organisational measures to keep your data safe at all times. All data transmitted between your device and the smjl platform is encrypted using industry-standard protocols, ensuring that your information cannot be intercepted during transmission. Access to personal data within our systems is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that affects your personal information, smjl will notify you and the relevant Philippine authorities in accordance with our legal obligations and as promptly as possible.
5. Data Retention
smjl retains your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Financial transaction records are kept for the minimum period required by applicable gaming and financial regulations, which may extend beyond the closure of your account. When your data is no longer required for any legitimate purpose, smjl will securely delete or anonymise it so that it can no longer be linked back to you. You may request the deletion of your personal data at any time, subject to any overriding legal obligations that require us to retain certain records. If you have questions about how long specific types of data are held, please refer to the FAQ page for further guidance.
6. Your Rights as a Player
As a player based in the Philippines, you have a number of rights in relation to the personal data that smjl holds about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to your personal data, to receive a copy of the information we hold, and to ask us to correct any inaccuracies in your records. You may also request the deletion of your personal data, object to certain types of processing, or ask us to restrict how we use your information in specific circumstances. If you believe that smjl has not handled your personal data in accordance with this Privacy Policy or applicable Philippine law, you have the right to raise a complaint with the relevant data protection authority. To exercise any of these rights, please visit the FAQ page where you will find guidance on how to submit a data request.
7. Cookies and Tracking
smjl uses cookies and similar technologies to help the platform function correctly, remember your preferences, and improve your overall experience as a player. Essential cookies are required for the platform to operate and cannot be disabled, as they support core functions such as login sessions and security checks. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the user experience for players across the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity outside of the smjl platform or to serve targeted advertising to you on third-party websites.
8. Updates to This Policy
smjl may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations, and any updates will be published on this page with a revised effective date. We encourage all players to review this page periodically so that you remain informed about how your personal data is being handled. If a change materially affects your rights or the way we process your data, we will make reasonable efforts to notify registered players through available communication channels. Your continued use of the smjl platform after any update is published constitutes your acceptance of the revised Privacy Policy. If you have any questions about this policy or how your data is used, the FAQ page is the best starting point for finding answers.
Questions About Your Data?
If you have any concerns about how smjl handles your personal information, the FAQ page is the fastest way to get answers. You can also review our Terms and Conditions and Responsible Gaming page for a complete picture of how we operate. Ready to get started? Create your free account or log in to your existing account.